Returns & Exchanges

We want you to love your sleep, which is why we offer a 365-night trial and risk-free returns on all Nectar products. If you are not completely satisfied, we will work with you to make it right or provide a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated Resident Experience team via chat or email after your mandatory 30-night break-in period to start the return process.

• 2.
  Verification & Approval

  Provide your order number and photos of the product to confirm it is in a donatable condition and free of stains or structural damage.

• 3.
  Scheduled Pickup

  We will coordinate with a local charity or recycling partner to pick up your mattress at no additional cost to you, avoiding the hassle of shipping.

• 4.
  Receive Your Refund

  Once we receive confirmation of the pickup or donation, we will issue a full refund to your original payment method within 7-10 business days.